Alight Planning - Continuous Planning & Scenario Analysis

Technical Support

Alight provides you several avenues for technical support including interaction with real people...

Technical support is delivered as part of the Annual Service Package which is automatically included for the first year in all software license agreements. In year two and following years, the Annual Service Package is 20% of the underlying software configuration at then current prices.

Below are descriptions of the components of the Annual Service Package.

Live Technical Support— installation and bug reporting
Alight Customer Center — online tools to facilitate your success with Alight Planning
Product Updates — patches and feature releases delivered automatically
System Configuration — minimum and recommended system configurations
Other Information — license agreement and activation

Free 30-day Trial

Full Function Software
Online Training Center
User Manual

Resource Center

Product Demos
Industry Demos
Webinars

White Papers

Rolling Forecasts
Integrating Actuals
Escaping Excel Hell
Driver-Based Planning

Customer Stories

Down East Enterprises:
Using Alight for Rolling Forecasts

"Alight allows us to plan differently, to plan continuously. The critical difference is that we're making much better decisions, and that's the bottom line."

[ read the whole story ]

Kaiser Permanente:
Using Alight for Long Range
Capital Planning

"The Alight implementation team got the job done on a fast track for half the price we were quoted from national firms... "

[ read the whole story ]

Schoolwires:
Using Alight for Short & Long Range Planning

"I needed to move fast... so I actually built the Schoolwires Alight P&L model during the trial period before I bought the software!"

[ read the whole story ]

Iroquois Gas
Transmission System:
Using Alight for Complex
Scenario Analysis

"With only 25 hours of Alight's help, together we built an extremely sophisticated model of our business..."

[ read the whole story ]

Haws Corporation:
Using Alight for Budgets & Reporting

"It was easy getting into Alight. I connected with the Alight consultant. She had me up and rolling with only 20 hours of support."

[ read the whole story ]

Open Learning Exchange:
Using Alight for Rapid Model Building

"The Alight modeling environment is amazing!... I'm motivated to keep going because I see results right away. The people who built Alight, they understand planning."

[ read the whole story ]

Sales Team Live:
Using Alight to Analyze Strategy

"The smoothest part was the 'handoff'. With just two hours of online tutoring, I understood the financial model and was manipulating the underlying assumptions myself..."

[ read the whole story ]

Live Technical Support

The Annual Service Package includes live technical support for installation assistance and bug reporting.

Installation call Your purchase of Alight Enteprise 6 or Alight Desktop 6 begins with an installation email and followup installation telephone call. Our customer support team guides you through the initial install checking for system compatibility, activation, and file structure setup. Alight Enterprise 6 software is typically installed in 30 minutes. Alight Desktop 6 is installed in 10 minutes.
Bug reporting Email us with a description of the problem and the steps for reproducing the bug or a screenshot. We typically turn around fixes in a day or two.

For technical support, you may call (800) 960-7717 or (530) 622-5485.

Alight Customer Center

The Annual Service Package includes access to the Alight Customer Center. Components of the Customer Center include access to:

Alight Training Center Organized into eleven sections, Alight Training includes 15 hours of online recorded materials delivered by the Alight consulting and sales support team. Each section includes exercises with custom training files that let you follow along with the instructor and enjoy a true 'hands on' experience.
Alight KnowledgeBase An extensive and continuously growing library of more than 100 white papers, best practices, and solutions. Delivery formats include PDF written documents, flash movies, and Alight Planning example files.
Alight Implementation Manual Downloadable PDF of the Alight Implementation Manual: 400 pages of written materials covering all features and functionality of Alight Planning software.

Product Updates

The Annual Service Package includes product updates for features additions and bug fixes. Alight issues feature additions, called point releases, approximately every three months. Bug fixes also called patches, are delivered periodically as required.

The update processes is automated over the internet. Once a week the Alight application installed on your server or desktop machine automatically logs into the Alight website server to check for updates. The update system compares your current version with the latest release. If your system requires an update, you are informed by an alert and given an opportunity to OK or Cancel the update download and automated installation. The check for updates can also be done manually.

Indexed Help System

Alight Planning software includes a comprehensive context sensitive Help system with hundreds of clearly written feature explanations and step-by-step 'how to' instructions with screen shots.

The Help system is indexed for easy reference and also includes a powerful search function with * and ? wildcard support.

System Configuration

The following are recommended system configurations for Alight Planning on user machines:

Operating System: Windows XP or later.

Baseline configuration:

1.6 GHz Pentium 4 or faster processor with 1 MB of L2 Cache or better, 2 GB of RAM. Approximately 30 MB of free storage. Video card that supports High color (24-bit) at a screen resolution of 1024 x 768 or higher.

For optimal performance with larger, more complex models:

2 GHz Pentium Dual Core or faster processor with 4 MB of L2 Cache or better, minimum of 2 GB of RAM for Windows XP or 3 GB of RAM for Windows Vista or Windows 7. Approximately 30 MB of free storage. Video card that supports High color (24-bit) color at a screen resolution of 1024 x 768 or higher.

Other Information

License Agreement: You may install and use one copy of Alight Planning software as the primary user on a single computer. License Agreement.

Activation: Alight Planning and the Annual Service Package require activation using the Product Key(s) sent to you in the Alight Planning Installation Assistance email.

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